Find out more about making calls and saving money with PennyTalkAbout PennyTalk
Making Calls With PennyTalk
Customer Service
Advanced Features: No-PIN Dialling
PennyTalk is the prepaid international phone card that works from any phone. You can open an account instantly with as little as £10. As you make calls, charges are deducted from your account balance. With each call you place, you will hear your remaining balance. You may add funds to your account at any time or enable the Auto Recharge option so you never have to worry about running out of call time. To make calls, you simply dial a local (or freephone) access number, your PennyTalk Account Number and PIN, and the phone number you want to dial. With No-PIN Dialling, calling is faster without the need to enter your account number for every call. You may use a credit or debit card to make your purchase. Cards must be drawn on a U.K. bank and you must have a U.K. billing address. We accept Visa and MasterCard. Click here to sign up. Can I make PennyTalk calls right away? Yes, you can! Once you sign up you will have your account number and PIN and can start making calls right away. You will also be able to print out your PennyTalk calling card. Please note: Your full balance will be available for calls usually within one business day. You will have at least £2 balance available for calls until your credit or debit card payment is verified. You will receive an e-mail notice when verification is complete. With PennyTalk, international calling rates start as low as 1p a minute. You can call anyone, anywhere within the United Kingdom, Canada and the U.S. for just 1p a minute. And, you can use PennyTalk’s local access number from any phone -- even your mobile phone. A 35p connection fee applies to each connected call. To see all rates, click here. How will my credit or debit card be used? Your credit or debit card will only be used for charges authorised by you for PennyTalk service. At the time of your initial purchase you will authorise a purchase of £10 or more. Each time you choose to top up (or recharge) your PennyTalk account, you will authorise an additional charge amount. You can top up your account using the online account centre, on the phone with a customer service advisor or when you are making a call through the automated phone system. At no time will a charge be made without your authorisation. Additionally, you have the option to sign up for our Automatic Recharge (top up) feature. With Automatic Recharge, the charge thresholds are set by you. For example, you can choose to have £10 added to your account automatically each time your balance falls to £5. Automatic recharge is an optional, free feature of PennyTalk. Does the PennyTalk calling card expire? No. The PennyTalk calling card and minutes do not expire. PennyTalk can be used whenever you want as long as your card has a sufficient balance available to make calls. The PennyTalk calling card does have a 79p monthly service charge which is deducted from your balance each month. Are there any additional charges? With PennyTalk, there are no hidden charges. There is a 35p connection fee which is charged at the time each call is made and answer supervision is received. There is also a 79p monthly service fee that applies to all accounts and is charged on each monthly anniversary of activation. A 15p per minute payphone operator recovery fee will be charged on calls made from payphones. All PennyTalk rates and fees are inclusive of VAT. Depending on your mobile phone service plan, calls made from a mobile phone may use your airtime minutes. Your mobile service provider may also apply an additional surcharge. Consult your mobile service provider if you have any questions about your plan and the charges you may incur. Does PennyTalk require a contract? No. There are no contracts with PennyTalk, and we offer a satisfaction guarantee. If at any time you become dissatisfied with the service, please contact Customer Service to cancel your account. Your unused paid balance will be refunded to your credit or debit card. What is the PennyTalk satisfaction guarantee? If you are not satisfied with the service you receive from PennyTalk, we will refund any unused balance remaining in your account. How often do PennyTalk calling rates change? PennyTalk calling rates rarely change and when they do, more often rates are lowered. Per minute rates advertised in print and on television are guaranteed for at least three months from the date the ad appears. If our costs to complete calls to a specific destination increase, we may have to raise calling rates to that destination. Are the rates higher if I call TO a mobile phone? Depending on where you call, a call TO a mobile phone outside of the United Kingdom may carry a higher rate per minute. This is due to the higher costs we must pay the international mobile carrier to connect the call. Please consult the rates for the country you are calling. If there is no cellular or mobile rate listed, the applicable country or city rate is the rate you will pay. For example, all calls to Canada are just 1p a minute, no matter where in Canada you call and no matter whether you call a landline or mobile phone. I do not see the city I am calling listed on the Rates page. What rate will I be charged? If the city or location you are calling within a country is not listed separately on the Rates page, you will be charged the country rate for your call. Note that rates may be lower to certain cities within a country and that rates to mobile phones may be higher than the country rate. For example, all calls to Canada are just 1p a minute, no matter where in Canada you call and no matter whether you call a landline or mobile phone. The location I am calling has a "Mobile" rate listed on the Rates page. What does that mean? If a Mobile (or Cellular) rate is listed, it represents the rate you will be charged to call a mobile phone in that country or city. For example, the rate to call a landline in Mexico is 1.9p a minute; the rate to call a mobile phone in Mexico is 15.9p a minute. So you will be charged 15.9p a minute to call a mobile phone in Mexico, regardless of whether you make the call from your landline or mobile phone. The country I am calling has more than one rate listed on the Rates page. What does that mean? In some cases, rates differ for calls to cities or mobile phones within a country. For example, let's look at Russia. There are four rates listed: Russia 1.5p, Russia-Mobile 3.9p, Russia-Moscow 1p, and Russia-St. Petersburg 1p. This means that calls to any landline in Moscow or St. Petersburg are just 1p a minute. Calls to landlines anywhere else in Russia are 1.5p a minute. Calls to any mobile phone in Russia are 3.9p a minute. Rates can vary within a country based on what the local telephone service or cellular service provider charges IDT to complete your call. Is there a PennyTalk app that I can use on my smartphone? Yes. The PennyTalk Mobile app for iPhone and Android offers international rates as low as 1p a minute, fast and easy dialling using your phone's contact list and a FREE £1 trial for up to 100 free minutes of international calls. Can I use my PennyTalk calling card from any phone? Yes, you can use your calling card from any phone in the United Kingdom at any time! Make calls easily from any phone –- home, mobile, office or hotel. PennyTalk calls are made using a local access number or a freephone access number. Can I make PennyTalk calls with my mobile phone? Yes! You can make PennyTalk calls within the United Kingdom to more than 200 countries from your mobile phone! Making international calls with your mobile phone is easy -- no SIM cards and no changing of phone numbers are required. Please follow the dialling instructions below. The same great PennyTalk rates apply. You may, however, incur airtime charges or additional charges depending on your mobile service plan. Consult your mobile provider for details. How do I make a call from my home phone with PennyTalk? To make a call with PennyTalk from your home phone, please follow these instructions:
How do I make a call from my mobile phone with PennyTalk? It is very important that you follow these instructions carefully to ensure that your call is placed using the PennyTalk network. When making a call with PennyTalk from your mobile phone, do not dial the number you are calling using your contact list. Please follow these dialling instructions:
It is very important that you DO NOT press Send, OK or Call after dialling the number you are calling. If you do, this will cancel your PennyTalk call and the call will be carried and billed by your mobile service provider. Is there a local access number for PennyTalk? Yes. To use PennyTalk, you simply dial our local access number anywhere in the U.K.: 0207 993 1251. You may also use our freephone access number: 0808 168 9711. Can I use my PennyTalk account to make calls from the U.S. and Canada? No. If you have a U.K. PennyTalk account you may only make calls from the United Kingdom. Your PennyTalk account will not work for calls made from the U.S. and Canada. Can I use PennyTalk to make calls while I am outside of the United Kingdom? No. At this time, if you have a U.K. PennyTalk account, your account may only be used from within the United Kingdom to call anywhere in the world. How do I retrieve my PennyTalk PIN or Account Number? Click here to get your PennyTalk PIN or account number sent to you by email. We will send it to the e-mail address you used when you set up your PennyTalk account. You can also retrieve your Account Number or get a new PIN by contacting PennyTalk Customer Service. The contact information is listed below. Can I change my PennyTalk account number? I have a new phone number and would like to use it as my account number. Even if your phone number changes, you do not need to change your account number. Your PennyTalk account will continue to work. To avoid having to enter your account number and PIN each time you make a call, enable the No-PIN Dialling feature on your account. With No-PIN Dialling, you'll get connected faster. How do I contact PennyTalk Customer Service? For rate inquiries, fees or support, please contact our Customer Service team: Phone: 0207 993 1252 or 0808 168 9712
Mailing Address:
If you already have a PennyTalk account:
How do I register a phone number for No-PIN Dialling? There are three ways to register a phone number for No-PIN Dialling:
Note: Only phone numbers in the United Kingdom can be registered as No-PIN Dialling Numbers. How do I remove a phone number from No-PIN Dialling? There are two ways to remove a phone number from No-PIN Dialling:
How do I determine the account number associated with a phone number that I have registered for No-PIN Dialling? Dial your access number from a phone that is registered for No-PIN Dialling, then press *6. The PennyTalk account number associated with the phone number will be read to you. |
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